International Shipping and Order FAQs

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1)Where Do We Ship?

We proudly ship worldwide, with a few exceptions. Due to restrictions or high-risk assessments by courier services, we do not ship to Belarus, Cote d’Ivoire, Cuba, the Democratic Republic of the Congo, Iran, Iraq, Lebanon, Liberia, North Korea, Sierra Leone, Sudan, Syria, and Zimbabwe.

If you require shipping to these countries, please contact us for alternative arrangements, though we can’t guarantee the shipment’s arrival and additional costs may apply.

2) Shipping Schedule

We aim to batch ship all orders twice a week. Please note that actual shipping dates may vary. Rest assured, we will keep you updated regarding the specific ship date of your product. Remember, having the correct address and phone number is crucial to avoid costly returns due to incorrect information.

3) European VAT / GST

Yes, customers are responsible for European VAT / GST, and the amount will be based on your country’s regulations.

Understanding International Shipping Charges

Please be aware that international shipping may incur import taxes, customs duties, and other fees levied by your destination country. It is your responsibility to pay these charges. Also, clearing customs for your items is your responsibility. When customs clearance procedures are needed, it’s crucial for you to coordinate with the shipping company or customs directly.

Additionally, any charges related to address changes, parcel holding, or return fees due to recipient actions are also the recipient’s responsibility. To avoid such situations, please ensure your address details, including a phone number, are accurate and up-to-date.

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  • To qualify for a return, your item must be unused and in the same condition you received it, including its original packaging.
  • Certain items are not eligible for return: perishable goods, newspapers, magazines, intimate or sanitary items, hazardous materials, and flammable liquids or gases.
  • Non-returnable items: gift cards, downloadable software, and certain health and personal care products.

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Need More Information?

If you have any questions or need further assistance, feel free to reach out to us. We’re here to ensure your Navicaddie experience is smooth and enjoyable!

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